Terms of Service

Welcome to Quespami LLC. These Terms of Service ("Terms") govern your access to and use of our AI receptionist services, website, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use the Services.

1. Acceptance of Terms

By creating an account, accessing our website, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Services

Quespami LLC provides AI-powered receptionist services that include but are not limited to:

• 24/7 automated call answering
• Appointment scheduling and management
• Lead capture and qualification
• Call recording and transcription
• Integration with third-party calendar and CRM systems

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.

3. Account Registration and Security

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

You must be at least 18 years old to use our Services. We reserve the right to refuse service or terminate accounts at our sole discretion.

4. Subscription Plans and Billing

Our Services are offered on a subscription basis with various pricing tiers. By subscribing, you agree to:

• Pay all fees associated with your selected plan
• Provide valid payment information
• Automatic renewal of your subscription unless cancelled
• Payment of applicable taxes

All fees are non-refundable except as required by law. We reserve the right to change our pricing with 30 days' notice. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period.

5. Free Trial

We may offer a free trial period for new users. During the trial:

• You will have access to specified features and services
• No payment is required unless you choose to upgrade
• The trial will automatically expire after the specified period
• We reserve the right to modify or cancel trial offers at any time

6. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Engage in fraudulent, deceptive, or misleading practices
• Harass, abuse, or harm others
• Attempt to gain unauthorized access to our systems
• Reverse engineer or copy our technology

7. Intellectual Property Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and AI technology, are owned by Quespami LLC and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any data you provide to our Services. By using our Services, you grant us a limited license to use, store, and process your data solely for the purpose of providing the Services to you.

8. Data and Privacy

We take your privacy seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our Services, you consent to our data practices as described in the Privacy Policy.

You are responsible for ensuring that you have the necessary rights and consents to record calls and collect customer information through our Services, in accordance with applicable laws and regulations.

9. Service Availability and Performance

While we strive to provide reliable service, we do not guarantee that our Services will be uninterrupted, error-free, or completely secure. We are not responsible for:

• Service interruptions due to maintenance or technical issues
• Third-party service failures or integrations
• Loss of data due to technical failures
• Telecommunications or internet service provider issues

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUESPAMI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability to you for any claims arising from your use of the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Quespami LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of another party.

12. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination:

• Your right to use the Services will immediately cease
• You will remain liable for all outstanding fees
• We may delete your account data after a reasonable period

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration, except where prohibited by law.

15. Contact Information

If you have any questions about these Terms, please contact us at: