Privacy Policy

At Quespami LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and billing information
• Business Information: Industry type, service offerings, pricing, policies, and custom knowledge base content
• Call Data: Call recordings, transcripts, caller information, and call metadata
• Usage Data: Information about how you use our service, including features accessed and settings configured
• Technical Data: IP addresses, browser type, device information, and log data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist services
• Process and complete transactions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Train and improve our AI models to provide better service
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our terms and policies

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: We may share information with your explicit consent
• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer service
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data security and privacy practices
• Secure data centers with physical and environmental controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account plus 90 days after closure
• Call Recordings: Retained for up to 12 months unless otherwise specified in your plan
• Billing Records: Retained for 7 years to comply with tax and accounting requirements
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics purposes

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Portability: You can request a copy of your data in a machine-readable format
• Objection: You can object to certain processing of your information
• Restriction: You can request that we restrict the processing of your information

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our services.

8. Third-Party Links

Our services may contain links to third-party websites or services that are not owned or controlled by Quespami LLC. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

At Quespami LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services and website.

Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and business information
• Account credentials (username and password)
• Payment and billing information
• Business preferences and configuration settings
• Communications with our support team

1.2 Call Data and Customer Information

When our AI receptionist handles calls on your behalf, we collect:

• Caller information (phone numbers, names, contact details)
• Call recordings and transcripts
• Call duration, time, and date
• Appointment details and scheduling information
• Lead information and qualification data

1.3 Automatically Collected Information

We automatically collect certain information when you access our website or use our Services:

• IP address, browser type, and device information
• Usage data and analytics (pages visited, features used)
• Cookies and similar tracking technologies
• Log files and error reports

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI receptionist services
• Account Management: To create and manage your account, process payments, and handle billing
• Customer Support: To respond to your inquiries and provide technical assistance
• AI Training: To improve our AI algorithms and natural language processing capabilities
• Communications: To send you service updates, security alerts, and marketing communications (with your consent)
• Analytics: To understand usage patterns and improve our Services
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Security: To detect, prevent, and address fraud, security issues, and technical problems

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors and billing services
• Analytics and data analysis providers
• Customer support and communication platforms

3.2 Business Transfers

If Quespami LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure data centers with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication and access controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Call recordings and transcripts are retained according to your plan and legal requirements
• Billing information is retained for tax and accounting purposes
• After account termination, we may retain certain data for legal, regulatory, or business purposes

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt-out of marketing communications at any time
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Provide targeted advertising (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

8. Third-Party Links and Integrations

Our Services may contain links to third-party websites and integrate with third-party services (such as calendar applications and CRM systems). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate measures to ensure that your information receives adequate protection wherever it is processed.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: